Free On-Demand Webinar
Becoming Customer and Patient-Centric: What Does it Take to Transform Your Organization?
If you are like many organizations, you may be asking yourself what the best way is to implement customer-centric (or in the healthcare industry patient-centric) strategies. Is it just a question of making a few incremental improvements in how things are done?
In this engaging one-hour webinar you'll learn:
Why becoming customer-centric is a transformational change that can’t be achieved simply by communicating a new vision statement
How defining what customer-centricity requires in terms of behavior change is absolutely critical
Why executives are likely unprepared for what it takes to be successful
How a structured, business-disciplined approach to the human elements of this change is key to execution success
Fill out the form to get answers to
your real life change questions.
🔒 We will never sell, rent, or share your personal information.
© COPYRIGHT 2025 - IMA - All Rights Reserved.